Michael Boyd

Professional Highlights

Michael Boyd has over 12 years of experience working in the healthcare industry, specializing in ETM in the last 10 years. A diverse background in analyzing, problem-solving, project management and leadership ensure that projects are completed on time and within budget.

Relevant Experience

Technical Consultant
KAV Consulting, LLC
2013 - Present

Schumacher Group
2007 - 2012

  • Application System/Support Analyst
    • Developed in ETM, reports to identify lost, hidden, or underworked tasks.
    • Maintained or redesigned various workflows in ETM.
    • Implemented the ETM Underpayments workflow.
    • Designed and implemented in ETM, a Call Center Workflow that allowed Call Center staff to look up patient information and work with other departments.
    • Designed and implemented a Pre Collection Workflow which identified at-risk accounts and provided a follow-up process with these accounts.
    • Participated in the creation and support of custom ETM workflows.
  • Call Center Supervisor
    • Designed and was part of the implementation team for the external support customer website.
    • Hired, trained, assessed, disciplined and terminated employees.
    • Designed and implemented in Access, a database to track inventory that was not available in other systems.
    • Designed and implemented in SharePoint, an internal knowledge base and department website.

Rainbow International, McKinney
2004 - 2007

  • Started up a company specializing in emergency restoration and cleaning.

McAfee, Plano, TX
1996 - 2004

  • Project Manager
    • Managed the corporate call tracking system, including new designs and upgrades.
    • Ran projects on several vendor selections for possible new software tools.
    • Participated in the design and implementation of the internal Crystal reports site.
    • Assisted in the design and implementation of the external corporate support portal.
  • Supervisor/Manager/Sr. Manager
    • Managed software support teams dedicated to the premier North American customers.
    • Conceived and managed the development of a computer laboratory that duplicated customer environments.
    • Hired, trained, assessed, disciplined and terminated employees.
    • Designed and implemented an escalated issues database in MS Access.
    • Designed production reports in Crystal Reports.
  • Systems Support Specialist/Product Lead
    • Performed technical support on various operating systems.
    • Handled escalated product calls.
    • Created reports on customer account activities.


Southern Methodist University/Boston University
PMP Project Management

Computer Learning Center
Computer System degree

  • PMP Project Management, Southern Methodist University/Boston University2004
  • Computer System Dgree, Computer Learning Center1996
Vendor/Application Experience


  • Billing and Accounts Receivable (BAR)
  • Paperless Collections System (PCS)
  • Database Management System (DBMS)
  • Security Plus
  • Reporter/Cognos
  • Enterprise Task Manager (ETM)
Michael Boyd