Professional Highlights
Michael Boyd has over 12 years of experience working in the healthcare industry, specializing in ETM in the last 10 years. A diverse background in analyzing, problem-solving, project management and leadership ensure that projects are completed on time and within budget.
Relevant Experience
Technical Consultant
KAV Consulting, LLC
2013 - Present
Schumacher Group
2007 - 2012
- Application System/Support Analyst
- Developed in ETM, reports to identify lost, hidden, or underworked tasks.
- Maintained or redesigned various workflows in ETM.
- Implemented the ETM Underpayments workflow.
- Designed and implemented in ETM, a Call Center Workflow that allowed Call Center staff to look up patient information and work with other departments.
- Designed and implemented a Pre Collection Workflow which identified at-risk accounts and provided a follow-up process with these accounts.
- Participated in the creation and support of custom ETM workflows.
- Call Center Supervisor
- Designed and was part of the implementation team for the external support customer website.
- Hired, trained, assessed, disciplined and terminated employees.
- Designed and implemented in Access, a database to track inventory that was not available in other systems.
- Designed and implemented in SharePoint, an internal knowledge base and department website.
Owner
Rainbow International, McKinney
2004 - 2007
- Started up a company specializing in emergency restoration and cleaning.
McAfee, Plano, TX
1996 - 2004
- Project Manager
- Managed the corporate call tracking system, including new designs and upgrades.
- Ran projects on several vendor selections for possible new software tools.
- Participated in the design and implementation of the internal Crystal reports site.
- Assisted in the design and implementation of the external corporate support portal.
- Supervisor/Manager/Sr. Manager
- Managed software support teams dedicated to the premier North American customers.
- Conceived and managed the development of a computer laboratory that duplicated customer environments.
- Hired, trained, assessed, disciplined and terminated employees.
- Designed and implemented an escalated issues database in MS Access.
- Designed production reports in Crystal Reports.
- Systems Support Specialist/Product Lead
- Performed technical support on various operating systems.
- Handled escalated product calls.
- Created reports on customer account activities.
Education
Southern Methodist University/Boston University
PMP Project Management
2004
Computer Learning Center
Computer System degree
1996
Education
- PMP Project Management, Southern Methodist University/Boston University2004
- Computer System Dgree, Computer Learning Center1996
Vendor/Application Experience
Athenahealth
- Billing and Accounts Receivable (BAR)
- Paperless Collections System (PCS)
- Database Management System (DBMS)
- Security Plus
- Reporter/Cognos
- Enterprise Task Manager (ETM)