Melyssa Johnson

Relevant Experience

Technical Consultant
KAV Consulting, LLC
2015 - Present

Applications Programmer
Meridian Medical Management, Wilbraham, MA
2012 - 2015

• Provide functional and technical support to internal and external customers using Flowcast (IDX) and Meridian Medical Management (M3) databases.
• Worked with IT staff to integrate business needs into Flowcast applications.
• Worked with internal staff to transition to the web (PCS to ETM).
• Act as a liaison with the third-party offshore vendors who were providing billing services to M3.
• Audit third-party vendor use of EDM application.
• Train third party vendor users on security user setup, EDM process, Flowcast dictionary maintenance.
• Create documentation for use by third-party vendors.
• Create and maintain user security profiles as well as set up new users and modify existing access.
• Create and maintain DBMS tables and columns for Flowcast applications.
• Maintain and modify customer interfaces as needed.
• Support IDX Billing and Accounts Receivables (BAR), Scheduling, EFG, Claims, and BI.

Strategic Sourcing Systems Security Access Consultant
Adecco/Athenahealth, Wilbraham, MA
2011 - 2012

• Front line contact to triage customer-related IDX issues.
• Responsibilities include monitoring and following up on emails, telephone calls, and service requests.
• Provide security access support including user access, activate and deactivate existing user accounts.
• Provide manager report updates on email, telephone, and service requests completed and outstanding.
• Build and maintain professional relationships with customers.

IDX Systems Corporation/Athenahealth, Boston MA
1988 - 2001

• Manager of Northeast Region Technical Resources
  • Provided both functional and technical customer support to Northeast Region Customers.
  • Responsible for hiring and providing supplemental training to all technical resources in the Northeast Region Customer Support in the Billing and Accounts Receivables application.
  • Responsible for ongoing skill development of current employees by helping to define long term career goals and help to meet those goals.
  • Provide feedback on employee performance through yearly reviews.
  • Monitor workload of employees on a daily basis and make adjustments as necessary.
• Software Engineer
  • Resolve day to day production issues as well as work on special projects.
  • Knowledge of debugging techniques and strategies.
  • Analyze and troubleshoot software issues at the functional and technical level.
  • Mentor/advise new software engineers and analysts.
  • Develop and maintain relationships with clients, on-site visits as needed.
  • Provided internal and external customers with application and technical training/documentation.
  • Obtained extensive knowledge of third party and patient billing for ambulatory care customers.
• Software Analyst
  • Created interface solutions for customers through analysis, design and support of new and existing interfaces.
  • Created functional and technical documentation for customers and employees.