Melyssa Johnson

Professional Highlights

Melyssa Johnson has worked for many years with the Athenahealth/IDX applications providing application and technical support.

Relevant Experience

Technical Consultant
KAV Consulting, LLC
2015 - Present

Applications Programmer
Meridian Medical Management, Wilbraham, MA
2012 - 2015

  • Provide functional and technical support to internal and external customers using Flowcast (IDX) and Meridian Medical Management (M3) databases.
  • Worked with IT staff to integrate business needs into Flowcast applications.
  • Worked with internal staff to transition to the web (PCS to ETM).
  • Act as a liaison with the third-party offshore vendors who were providing billing services to M3.
  • Audit third-party vendor use of EDM application.
  • Train third party vendor users on security user setup, EDM process, Flowcast dictionary maintenance.
  • Create documentation for use by third-party vendors.
  • Create and maintain user security profiles as well as set up new users and modify existing access.
  • Create and maintain DBMS tables and columns for Flowcast applications.
  • Maintain and modify customer interfaces as needed.
  • Support IDX Billing and Accounts Receivables (BAR), Scheduling, EFG, Claims, and BI.

Strategic Sourcing Systems Security Access Consultant
Adecco/Athenahealth, Wilbraham, MA
2011 - 2012

  • Front line contact to triage customer-related IDX issues.
  • Responsibilities include monitoring and following up on emails, telephone calls, and service requests.
  • Provide security access support including user access, activate and deactivate existing user accounts.
  • Provide manager report updates on email, telephone, and service requests completed and outstanding.
  • Build and maintain professional relationships with customers.

IDX Systems Corporation/Athenahealth, Boston MA
1988 - 2001

  • Manager of Northeast Region Technical Resources
    • Provided both functional and technical customer support to Northeast Region Customers.
    • Responsible for hiring and providing supplemental training to all technical resources in the Northeast Region Customer Support in the Billing and Accounts Receivables application.
    • Responsible for ongoing skill development of current employees by helping to define long term career goals and help to meet those goals.
    • Provide feedback on employee performance through yearly reviews.
    • Monitor workload of employees on a daily basis and make adjustments as necessary.
  • Software Engineer
    • Resolve day to day production issues as well as work on special projects.
    • Knowledge of debugging techniques and strategies.
    • Analyze and troubleshoot software issues at the functional and technical level.
    • Mentor/advise new software engineers and analysts.
    • Develop and maintain relationships with clients, on-site visits as needed.
    • Provided internal and external customers with application and technical training/documentation.
    • Obtained extensive knowledge of third party and patient billing for ambulatory care customers.
  • Software Analyst
    • Created interface solutions for customers through analysis, design and support of new and existing interfaces.
    • Created functional and technical documentation for customers and employees.
Education

Nichols College
Bachelor of Science/Management Information Systems
1998

Vendor/Application Experience

Athenahealth

  • Proficient in Intersystems Cach√©/MUMPS
  • Billing and Accounts Receivable (BAR)
  • Paperless Collections System (PCS)
  • Claim Form Generator
  • Scheduling (SCHED)
  • DBMS - both Report Writer and Screen Builder
Melyssa Johnson