Application and Workflow Assessments

Process evaluation and improvement recommendations for currently utilized applications.

Departmental Analysis/Re-Engineering

Provide operational and system analysis and make recommendations for the creation of a “Best Practices” model to facilitate the maximization of efficiencies gained through automation.

Accounts Receivable Analysis

Review monthly reports and provide recommendations for the appropriate resolution of accounts receivable.

System Assessments

ETM can get rather bulky and system intensive. Whether it's purging or agent utilization or View load times, we have packaged assessments that will help you manage your system more efficiently.