Kathy Vetovich

Relevant Experience

Manager of Business Services for a 70+ physician sub-specialty group

• Increased cash collections by over 20%, decreased aged receivables by 15% in 6 months
• Implemented process improvements within a Business Office which included; automated collection letters, enhanced dunning table, Rejection Code Subsystem, Paperless Collection System, Invoice Header Hierarchy
• Implemented a rudimentary productivity reporting system
• Assisted in Strategic Planning efforts with senior management
• Managed 50 plus employees
• Provided Technical Support for the Information System Department

National Accounts Advisor

• Responsible for effectively advising clients in the management of their business through maximizing the use of Athenahealth applications
• Served as project manager on application installations for BAR, DBMS, PCS, SCHED
• Served as Project Manager for system upgrades and process improvements
• Conducted application utilization reviews of the Billing and Accounts Receivable (BAR) and Paperless Collection System (PCS) applications
• Provided technical assistance to clients in their use of the Athenahealth applications
• Advised and recommended process improvements with the billing office and IT departments that increased production and revenue
• Assisted with the development of system upgrades for the BAR and PCS applications
• Clients included; University Physicians Inc, Albuquerque, NM, Emory University, Atlanta, GA, Wake Forest University Physician’s, Winston-Salem, NC, University Virginia, Charlottesville, VA, Children’s Hospital of Philadelphia, Philadelphia, PA to name a few

Systems Specialist/Project Leader for a major healthcare organization with a tertiary care medical center and 72 off-site clinics

• Project Manager responsible for project management and resource allocation for a team of 22 individuals that included support personnel and programmers
• Involved in vendor selection and system implementation for new systems and tools to improve the effectiveness of the Business Office; which included Imaging Applications, Interactive Voice Response System, Intranet Development, Reports Automation, Decision Support System, Executive Report Package, PC Deployment Strategies, EDI and many others Acted as the liaison between the Corporate Office, Clinic Sites, Information Systems and Athenahealth main office for all operational issues
• Provided technical support in the implementation and coordination of daily physician billing activities
• Responsible for the development and training of all applications of the Athenahealth Billing and Accounts Receivable System such as ongoing group progress, clinic conversions and system enhancements including post-conversion/ implementation follow-up
• Assisted in the implementation and dictionary development of Athenahealth Physician Billing System (BAR)